Cancellation Policy
Last updated: 13 October 2026
This policy covers Loopin Mastering Unlimited, the paid plan for the online mastering tool at onloopin.com/mastering, whether bought as a monthly or annual subscription or as a one-time Day Pass or Lifetime purchase. It does not cover the Loopin iOS app, whose purchases are made through Apple and refunded under Apple’s policy — see our Terms.
1. Cancelling
Cancel a subscription any time from Plan & billing in your account menu on the mastering tool. You can also cancel from the link in any Paddle receipt.
When you cancel, you keep Unlimited for the rest of the period you have already paid for, and you are not billed again. Your account then returns to the free plan — it is never closed, and nothing you have already downloaded is affected. Mastering, previewing and re-mastering stay free and unlimited either way.
2. Subscriptions are non-refundable
Once a billing period has started, that payment is final — the subscription was available to you for the whole period, so cancelling stops the next charge rather than undoing the last one.
The one exception: if you subscribed by mistake and have not used any downloads on the plan yet, email us at support@onloopin.com and we will refund that charge in full.
3. Day Pass and Lifetime
A Day Pass and Lifetime are single payments. Neither renews, nothing further is charged, and there is nothing to cancel: a Day Pass ends on its own 24 hours after the payment is completed, and Lifetime does not end unless Loopin Mastering is discontinued (see section 7B of our Terms).
Like a subscription period, a completed Day Pass or Lifetime payment is final. The same exception applies: if you bought one by mistake and have not used any downloads on it yet, email us at support@onloopin.com and we will refund it in full. If you bought a Day Pass while your account already had a subscription or Lifetime, the pass is not added to your account, and we will refund it.
When a Day Pass or Lifetime payment is refunded in full, or reversed through a chargeback, the Unlimited access that payment gave ends. Anything you already downloaded is not affected.
4. Our own mistakes
If you were billed after you had already cancelled, charged twice for the same period, or charged twice for the same Day Pass or Lifetime, that is on us to fix, not something you need to ask for as a favour — email us and we will correct it.
5. Statutory rights
Nothing here limits any statutory cancellation or cooling-off right you may have as a consumer under the law of your country — for example in the UK or the EU. Those requests are handled directly by Paddle.com Market Ltd, our payment processor and merchant of record, in line with its own policies: reach them at paddle.net. Your card statement shows Paddle, not Loopin, because Paddle is who you are buying from.
6. Failed payments
If a renewal payment fails, your access continues to the end of the period you have paid for while Paddle retries. A card that expires does not cost you a master you were in the middle of.
7. Questions
Email support@onloopin.com with the email address you paid with, and the Paddle receipt or transaction ID if you have it. We aim to reply within two working days.